Returns

E-Liquid (Returns)

Warranty and Returns (E – Liquid) – As our liquids and concentrates contain food grade ingredients and are considered “consumable”, we do not allow returns. Please keep in mind that taste and what is perceived to taste good is particular and subjective to each person! While we appreciate your feedback and strive to make our E-Liquids pleasing to the majority of people, sadly, we cannot guarantee to impress EVERYONE.

As soon as your package has left the site premises, it is out of our hands! Australia Post handle all orders and deliveries. Courier picks up the item from us and send it straight to you. If anything was to happen to your product by some ‘miracle”, natural disaster etc. we are not held responsible. You will receive an email with your package number, tracking number and all information related to your parcel, enabling you to follow up with your purchase.

Any further questions and inquiries please contact us at contact@xenoclouds.com.au.